Shidaigongguan Building No.5 Office 1212, Haicheng east road, Duanzhou District, Zhaoqing City, Guangdong Province, China +86-13660997637 young@oneluckcarpet.com
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About Us

FAQs

Q

How many days you need to install the carpet?

A

The time for installing the carpet depends on the number of workers and the area to be covered.

Q

You have sales target finished amount requirement to the distributor?

A

For more details, please contact us. We will assess the demands of each region and then set the cooperation goals accordingly.

Q

Can I delivery the goods from other supplier to your factory? Then load together?

A

First, you need to purchase the commercial carpet from us and also pay for the inventory and loading costs.

Q

Can you send your staff to install the equipment for us?

A

We can send technicians to other countries to install the carpets, but we will have to cover all the costs.

Q

Can I only buy samples from you?

A

Yes, we are more than happy to provide you with samples. We also warmly welcome you to visit us here.

Q

Can you send your carpet to my warehouse in guangzhou?

A

Sure, many of our clients engage in exw transactions

Q

How long it takes you to provide the designing options for us?

A

We can provide the design drawings for the carpet within 1 to 3 days, and the sample production will take 5 to 7 days.

Q

How do you pack the carpet?

A

Our carpet rolls will be packaged in double-layered linen bags, while carpet tiles will be packed in reinforced cardboard boxes.

Q

Can you can design the carpet according to our size?

A

No problem at all. We support customization in multiple dimensions.

Q

Which certificate do you have for your equipment?

A

Our carpets fully comply with the standards for Chinese carpet production, and we have also obtained certifications such as CRI, ROHS, and ASTM D2859.

Q

Where is your factory located?

A

We are in Lishui Town, Foshan City, Guangdong Province.

Q

If OEM is acceptable?

A

No problem at all. We support customization.

Q

Do you provide sample? Free or charge?

A

Samples are provided free of charge, but the buyer is required to cover the shipping cost.

Q

What is your term of payment?

A

30% of the total amount will be paid before production, and the remaining balance will be settled before shipment.

Q

What is your MOQ?

A

Our inventory products do not have a minimum order quantity set.

Q

Are you a trading company or a manufacturer?

A

We are manufacturer.

Q

How long is your delivery time?

A

Normal orders are delivered within one month.

Q

What is wall to wall carpet?

A

Wall to wall carpet also known as broadloom carpet or carpet roll ,is a carpet that is installed to cover the entire floor area of a room from edge to edge. We manufacture it in rolls and customize sizes based on project requirements.

Q

What is carpet tile?

A

Carpet tiles are modular carpet pieces, usually in square formats like 50x50cm. We produce them for easy installation, replacement, and maintenance. Also we manufacture it in rolls and customize sizes based on project requirements.

Q

Which is better: carpet tile or wall to wall carpet?

A

It depends on the application. We recommend carpet tiles for offices due to flexibility, while wall to wall carpets are ideal for hotels for a seamless luxury look.

Q

What materials do you use?

A

We mainly use nylon, polyester, and polypropylene. Each material offers different performance levels in durability, cost, and stain resistance.

Q

Is nylon carpet better than polyester?

A

Nylon offers superior durability and resilience. We recommend it for high-traffic areas like airports and hotels.But price will more expensive.

Q

Is polypropylene carpet good?

A

Polypropylene is cost-effective and moisture-resistant. We recommend it for budget projects or low-traffic areas.

Q

What backing options do you have?

A

We offer PVC, bitumen, and eco-friendly backing for different applications.

Q

Are your carpets eco-friendly?

A

Yes, we can provide eco-friendly materials and comply with international standards.

Q

Do your carpets have fire resistance?

A

Yes, our carpets meet fire safety standards required for commercial projects.

Q

How long do your carpets last?

A

Our carpets can last 5–10 years or longer depending on usage and maintenance.

Q

How to maintain commercial carpets?

A

We suggest vacuuming regularly and cleaning with a neutral cleaner.

Q

Are carpet tiles easy to replace?

A

Yes, individual tiles can be replaced without removing the entire floor.

Q

What is pile height?

A

Pile height refers to the length of the carpet fibers. We customize it based on usage needs.It will affect the feeling of the feet.

Q

What is carpet density?

A

Density refers to how closely fibers are packed. Higher density means better durability.

Q

Can carpets reduce noise?

A

Yes, our carpets provide excellent sound absorption for offices and hotels.

Q

Can you match brand colors?

A

Yes, we support color matching based on Pantone or custom requirements.

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